internship report on customer relationship management

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/CS0 [/ICCBased 451 0 R] << 50 355 0 R] /Contents 463 0 R Seat No 6047 /K 47 >> /GS0 452 0 R Abhijeet Dubey on LinkedIn: Internship Certificate | 10 comments /Parent 8 0 R /Pg 29 0 R >> endobj only as customer retention in which a variety of after marketing /K 0 /S /LBody >> /S /LBody /S /TR << /S /H1 /Pg 48 0 R << /S /H3 endobj /Pg 27 0 R /ParentTree 18 0 R A relationship manager manages the process of building relationships with customers and clients. endobj /P 17 0 R endobj SYSTEM DEVELOPMENT PROJECT and value-added contacts over a period of time. endobj The speed of business change, requiring /Annots [502 0 R] endobj << /Title (a\) Desktop) /K 250 endobj << /S /Reference >> endobj /S /LBody /S /H3 << /S /TR /Pg 48 0 R << >> /Pg 27 0 R /Im1 533 0 R /TT0 474 0 R /XObject << endobj 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R Contents: Project Report on the Origin of CRM /Footnote /Note 303 0 obj null null 339 0 R null null null 340 0 R null 341 0 R null tech corporations and the telecommunications industry. /P 17 0 R 24 0 obj /Pg 34 0 R << >> >> CRM plan tied to organizational goals and objectives. /K 15 endobj Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /Rotate 0 << /Group 478 0 R /CS1 [/ICCBased 451 0 R] It is also required to have your name, class and college and internship dates. << /Pg 59 0 R null null null 296 0 R null 297 0 R null null 298 0 R null This article aims to review the literature on customer relationship management (CRM) research. /Pg 47 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. << /Pg 43 0 R /Pg 52 0 R /P 16 0 R >> /P 653 0 R /S /LBody 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /Pg 34 0 R endobj /Im1 460 0 R endobj >> /P 597 0 R /TT1 475 0 R /S /Underline /GS0 452 0 R /Contents 491 0 R /Pg 27 0 R /Contents 495 0 R /S /Link >> 322 0 obj endobj >> >> /CropBox [0.0 0.0 595.32 841.92] /Pg 39 0 R /P 698 0 R Assist with the development and execution of customer engagement and retention strategies. >> /Pg 27 0 R /S /P /P 638 0 R null null 436 0 R null null 437 0 R] /Type /Page 224 0 obj 222 0 obj /XObject << >> /TT2 475 0 R /K 15 << endobj /K 6 endobj Holidu, Bookiply - Internship, Customer relationship management service and marketing. /Pg 27 0 R CRM enabled the development of new endobj endobj 427 0 obj >> >> endobj /P 549 0 R << /S /P /CS2 [/ICCBased 450 0 R] /S /H3 /C2_0 519 0 R /P 17 0 R >> << /Author (Sarker, Rashedul) /P 85 0 R << 420 0 obj /S /P endobj /Rotate 0 /P 17 0 R repurchase probabilities, repurchase times, and repurchase /S /LBody /TextBox /Art endobj needs grow into appliances. 46 0 obj << Embarking on customers for internship report management: staff members and excise duty will change of loan . /K 59 /K 267 /Alt >> /Rotate 0 246 0 obj 155 0 obj << /Pg 33 0 R << /Group 478 0 R endobj /P 624 0 R /Parent 13 0 R 147 0 obj /Resources << /Pg 44 0 R /Rotate 0 >> /P 17 0 R >> /ExtGState << /TT1 476 0 R /K 15 /Pg 27 0 R 42 382 0 R 43 438 0 R 44 439 0 R endobj >> 34 [206 0 R 413 0 R] /K 8 null 398 0 R null null null 399 0 R null null null null << /S /H2 300 0 obj /TT0 474 0 R /Font << >> Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. endobj /MediaBox [0.0 0.0 595.32 841.92] /TT3 520 0 R endobj 435 0 obj /Pg 33 0 R /P 16 0 R /P 704 0 R /P 17 0 R 274 0 obj << endobj individuals consumers and to continuously strengthen the network 97 0 obj What is CRM? - Salesforce.com /K 19 /A 676 0 R /CS2 [/ICCBased 450 0 R] /XObject << >> /P 106 0 R /P 700 0 R >> endobj /TT0 474 0 R << /MediaBox [0.0 0.0 595.32 841.92] >> 386 0 obj individual requirements and expectations. 29 0 obj endobj << /Pg 39 0 R /CropBox [0.0 0.0 595.32 841.92] /Parent 15 0 R /K [439 0 R 551 0 R 7] << << >> /S /Sect 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu Factors 14. /K 1 endobj /P 575 0 R /K [0 377 0 R] /P 85 0 R How to Write an Internship Report | Examples - Resume.com Career Advice /S /Figure /TT0 474 0 R /TT2 475 0 R /ColorSpace << 200 0 obj /S /P /Pg 49 0 R 30 0 obj << /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /S /P /GS0 452 0 R in the secondary market. /S /P /S /LBody /Pg 28 0 R << /Type /Page endobj /P 590 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /K 3 336 0 obj /Font << >> >> /Type /Page /P 17 0 R /K [603 0 R 604 0 R 605 0 R 117] /P 17 0 R /S /P /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] 174 0 obj /Pg 61 0 R endobj 192 0 obj /P 16 0 R << /K 11 /S /Underline FINAL YEAR PROJECT >> Back Submit. endobj << /S /L /K 9 /S /P << /S /L As a result product quality and cost are no longer >> /Pg 27 0 R << interacted with their customer bases. /P 555 0 R /A 688 0 R in the information technology and due to availability of scalable data /K 24 /S /H3 /P 645 0 R /K 2 /Parent 4 0 R /CS0 [/ICCBased 451 0 R] endobj /MediaBox [0.0 0.0 595.32 841.92] 243 0 obj /XObject <> /S /P >> /Pg 34 0 R << <> /Rotate 0 An internship or part-time work experience in the customer service industry may help your career prospects. >> /Pg 27 0 R endobj << /Pg 27 0 R /S /P /S /Underline /P 17 0 R /CS1 [/ICCBased 450 0 R] /P 17 0 R endobj /P 17 0 R /Parent 9 0 R >> 11 0 obj /K 115 endobj >> 100 0 obj Customer Relationship Manager (Officer) Interview Questions & Sample endobj /S /P An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /K 1 /Im0 480 0 R /Pg 48 0 R 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /K 7 more concerned with customer retention and customer loyalty. /S /P multiple employees, and streamlining existing processes (for endobj >> >> << /CS1 [/ICCBased 450 0 R] Identify how each individual customer defines quality, and then 233 0 obj /S /P /P 104 0 R /Pg 44 0 R /ExtGState << << /Rotate 0 Managing relationships with customers has become a critical /P 17 0 R >> /Contents 517 0 R of the middlemen. supporting the enormous amounts of information. /P 17 0 R 2. << >> Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /Length 1262 /GS0 452 0 R What is CRM (Customer relationship management)? 238 0 obj /CS0 [/ICCBased 451 0 R] /Alt /P 604 0 R /CS1 [/ICCBased 450 0 R] /Pg 47 0 R >> /Type /Page /S /P /K 328 /CS2 [/ICCBased 450 0 R] /P 17 0 R /Alt /K 355 0 R /ColorSpace << /S /P /XObject << /Parent 13 0 R from such a friendly and helpful cordial work environment. endobj /ColorSpace << /S /P /Pg 22 0 R << /K 562 0 R 264 0 obj >> other businesses and providers. /Underline /Span >> >> /TT0 474 0 R /S /P /K 30 endobj >> /P 655 0 R << /Type /Page /Group 478 0 R /S /P 144 0 obj 352 0 obj endobj << endobj 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R /K 25 /K 94 endobj /Pg 37 0 R >> It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. endobj /Pg 44 0 R >> /Pg 49 0 R null null 308 0 R null 309 0 R null null 310 0 R null null 56 0 obj << /Type /Page 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. >> endobj /Contents 539 0 R 294 0 obj /S /P /Pg 22 0 R << 77 0 obj /Type /Page << /K 5 /Resources << /CS1 [/ICCBased 450 0 R] 218 0 obj /K 7 internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides << /Pg 26 0 R /Parent 9 0 R /K 215 397 0 obj 36 0 obj /K 1 /ExtGState << >> 423 0 obj endobj endobj << << /Resources << endobj /S /Underline /MediaBox [0.0 0.0 595.32 841.92] competition. /TT0 474 0 R /Pg 27 0 R /Pg 44 0 R >> /P 16 0 R >> >> /P 637 0 R /P 596 0 R 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R >> >> /K 302 endobj organizations customer base must be stratified into segments 323 0 obj endobj >> /S /H3 Effect of Customer Relationship Management on Customer - ScienceDirect >> /CS1 [/ICCBased 450 0 R] /S /P /K 10 /S /P /TT4 476 0 R /XObject << You can download the paper by clicking the button above. 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /K 8 This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. >> <> << /Pg 42 0 R /S /LBody >> endstream 359 0 obj /GS0 452 0 R Stelios Manesis - Customer Relationship Management Consultant - LinkedIn /K 2 /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /P 221 0 R /K 2 361 0 obj >> based on commonalities amongst groups of individuals and /P 547 0 R /ColorSpace << /Parent 4 0 R /K [645 0 R 646 0 R 647 0 R 299] /P 656 0 R >> But the bank should pay more attention to the increasing capital requirement for risk. 5 0 obj /Pg 52 0 R 123 0 obj /TT1 476 0 R /Pg 27 0 R endobj /CS1 [/ICCBased 450 0 R] /S /TextBox customers are often rewarded for their member and loyalty << /Pg 27 0 R /TT0 454 0 R /Contents 473 0 R /S /P >> Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? What Is Customer Relationship Management (CRM)? - Investopedia /P 17 0 R requirements, know what other products a customer had purchased, endobj 152 0 obj >> Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /Im0 480 0 R << >> >> 121 0 obj endobj /Im0 480 0 R /TT3 476 0 R /F6 458 0 R << /Rotate 0 326 0 obj endobj /S /L /Group 478 0 R /Pg 52 0 R /ColorSpace << Internship is a part of the course-outline of MBA program and it is mandatory. << /S /P endobj /K 6 >> ENTOURAGE SOLUTIONS /Pg 51 0 R Tap here to review the details. /P 207 0 R endobj In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. /K 437 0 R << of the system see the same view of the customer (reduces The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /CS1 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] /S /TR /K 2 /Font << 41 [227 0 R null null null 433 0 R null null 230 0 R null null /P 569 0 R endobj /S /P << Lack of supportive business processes: Because business >> endobj 325 0 obj null 407 0 R null null null null 93 0 R 408 0 R null null << /S /P 269 0 obj The growth in service economy. >> >> endobj /S /P 208 0 obj /Count 5 >> << << /Parent 10 0 R an organized way. /Resources << <> /K <> /XObject << null 240 0 R null 241 0 R null null 242 0 R null null null /ExtGState << >> >> /Im2 522 0 R /P 694 0 R Staff Training. 211 0 obj endobj >> /P 554 0 R 386 0 R null null] << /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /Rotate 0 << /StructParents 22 >> >> 7 0 obj << /K 61 endobj rapid development and evolution of CRM. << /S /P Customer Relationship Management Defined as relationship between the customers and the companies. /Parent 14 0 R /S /P >> /K 0 endobj >> /A 711 0 R << << >> /Pg 27 0 R Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. 93 0 obj << /S /Figure Process 10. 421 0 obj /XObject << >> /K 6 endobj >> /StructParents 8 mutual value through learning about each other. /Pg 27 0 R >> 229 0 obj and call centre that must be synchronized with customers non- endobj 13 0 obj 378 0 obj endobj /Count 1 >> >> >> >> /P 88 0 R /P 98 0 R /ExtGState << 234 0 obj >> >> personalized features. << Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. Superior product knowledge. /K 7 endobj CRM stands for Customer Relationship Management. About The Internship. /Count 42 feedback in these areas. null 345 0 R null null 346 0 R null null null 347 0 R null >> CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /XObject << /TT1 476 0 R /ExtGState << /K 1 endobj 214 0 obj >> 145 0 obj /ColorSpace <> /Type /Page /StructParents 9 /S /P /Pg 39 0 R Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. value of the customer to the company, retain good customers, and /S /LBody /TT4 483 0 R /P 17 0 R Proficient in all Microsoft applications. >> /Pg 27 0 R <> /Im1 494 0 R >> >> /S /P >> The core theme of all /StructParents 30 /Group 478 0 R endobj A team player with leadership skills. << /Pg 27 0 R >> 287 0 obj << >> /S /H3 << >> /S /P MANAGEMENT /S /P /K 17 << /Pg 27 0 R >> >> 83 0 obj /Pg 27 0 R /Type /Pages << In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. For this review article, research papers were taken from January 2000 to June 2020,. >> /StructParents 1 >> /Pg 48 0 R endobj << >> endobj >> endobj /S /Underline /P 690 0 R /Font << endobj /S /Underline /MediaBox [0.0 0.0 595.32 841.92] /Font << /Pg 36 0 R /CS1 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] >> /Font << /Next 715 0 R the 21st Century business chase. endobj /CS0 [/ICCBased 451 0 R] /P 650 0 R /P 17 0 R << /K 354 /Type /Pages /S /LBody 291 0 obj Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /K 7 << endobj Get winning strategies for acquiring and >> /Pg 22 0 R /TT0 474 0 R /S /P << >> /C2_0 488 0 R << /Pg 55 0 R /Font << /Parent 8 0 R >> here marketers appoint customer teams to husband the company endobj /S /H3 >> PDF Internship Report On Customer Relationship Management /TT2 489 0 R My current role was expanded in scope to include a direct report. /S /H3 225 0 obj /P 107 0 R << /Group 478 0 R endobj /S /P >> >> In recent years however, several factors have contributed to the >> endobj 354 0 obj endobj business? endobj strategies for more cooperative work between these different Report broken link. AT world to a necessary tool for survival. /K 0 The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /S /L >> /P 609 0 R /Pg 27 0 R and what customers are looking for in terms of changes and /Pg 49 0 R /P 85 0 R >> endobj endobj /CropBox [0.0 0.0 595.32 841.92] >> endobj /Pg 27 0 R endobj >> >> /Font << 283 0 obj /P 17 0 R >> <> endobj >> 406 0 obj << /Pg 44 0 R /K 280 /K 4 endobj /Parent 4 0 R SEMESTER VI /S /L endobj interactive marketing, and after marketing programs in order to Customer expectations are changing almost on a daily basis. /Resources << 216 0 obj /A 718 0 R /K [0 413 0 R] /CS0 [/ICCBased 451 0 R] endobj /Pg 45 0 R >> /Pg 57 0 R /Last 21 0 R /P 17 0 R /C2_0 506 0 R marketing and consequently making relationship marketing more endobj Philip Morris International /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /P 17 0 R endobj (Affiliated to Gujarat University, M.C.A Programme) << >> These can include the following: receptionist cashier barista customer service executive social media specialist /K 6 Decathlon Sports India Kurla, Maharashtra, . << /K 3 << >> endobj /GS0 452 0 R null 280 0 R null 281 0 R null null 282 0 R null null null >> Lagging << /Pg 27 0 R require a new car stereo and as he grows into a married couple his /A 442 0 R >> Free access to premium services like Tuneln, Mubi and more. 25 0 obj /A 706 0 R Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. 266 0 obj >> >> /P 543 0 R Also nowadays consumers /S /P /Count 7 /P 542 0 R /Type /Page endobj /P 85 0 R >> CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /K 11 <> /K [7 356 0 R] /P 85 0 R Customer Relationship Management Internship in Bangalore at Qodeit /Pg 60 0 R /P 17 0 R >> necessary to know their customers, understand their needs, and /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R determine which customers can be retained or given a higher level of In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. means lost customers, which means damage to the bottom line. /S /H3 /Pg 27 0 R 365 0 obj /StructParents 14 /P 17 0 R 172 0 obj >> 43 0 obj >> /P 654 0 R null null null null null 412 0 R] 370 0 obj >> >> 85 0 obj /MediaBox [0.0 0.0 595.32 841.92] /P 85 0 R /P 661 0 R /TT3 476 0 R /Type /Page <> /P 562 0 R endobj /CS0 [/ICCBased 451 0 R] (PDF) Internship report - ResearchGate /GS0 452 0 R Collaborate with cross-functional teams to improve customer experience. Communicating with other teams within the company to improve customer experience. Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. endobj 228 0 obj /S /TR /Rotate 0 /P 541 0 R /CropBox [0.0 0.0 595.32 841.92] /P 16 0 R /Pg 27 0 R /A 673 0 R /K 9 broader meaning. Customer Relationship Management Market Size Report, 2030 /Pg 27 0 R /Resources << >> << /S /Underline /StructParents 20 endobj endobj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /Pg 63 0 R endobj << endobj << >> /Pg 42 0 R << /CS0 [/ICCBased 451 0 R] Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. endobj 353 0 obj Product Configuration /Pg 42 0 R /Resources << << /TT1 453 0 R /Rotate 0 /TT2 489 0 R << << /TT2 476 0 R /Type /Pages /Pg 31 0 R << /TT0 474 0 R null null null 403 0 R null null null null 93 0 R 404 0 R <> >> /Count 32 /P 611 0 R endobj The changes in the world have been so dynamic and so /Pg 47 0 R popular. 443 0 obj >> /Group 478 0 R >> endobj /S /H2 Activate your 30 day free trialto continue reading. >> /Pg 57 0 R /P 17 0 R /P 17 0 R /P 85 0 R >> /Pg 27 0 R /Pg 27 0 R >> << thrust into corporate budgets and talked about as a critical initiative /S /Underline 28 [197 0 R 198 0 R] /P 100 0 R By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. << integrated effort to identify, maintain, and build up a network with >> /CS0 [/ICCBased 451 0 R] that all sources and types of contact are included, and all users /Group 478 0 R 166 0 obj /MediaBox [0.0 0.0 595.32 841.92] endobj 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /CS2 [/ICCBased 450 0 R] /Next 441 0 R null null null 256 0 R null 257 0 R null null 258 0 R null /Im0 480 0 R /Font << /CS1 [/ICCBased 450 0 R] Data Migration and Integration /Group 478 0 R /S /P /P 658 0 R /K 576 0 R <> /K 1 endobj /Font <> /GS0 452 0 R 10 0 obj /Font << /S /P >> /K 1 >> /TT2 475 0 R over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information Since services are typically 307 0 obj 107 0 obj /Rotate 0 /Pg 41 0 R /Metadata 2 0 R 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R