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Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Are you an employee? The freedom of an entrepreneur. Public Relations e-mail (press@liveops.com) Locations. Openforce simplifies your contractor management processes by providing a single platform solution. Learn more about how Liveops virtual contact center solutions can scale your business. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. But, the site does not guarantee that youll take calls during those hours. Ditch the paperwork and endless manual tasks. Learn about Liveops Enterprise Solutions Click Here . Single Sign On. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Liveops | Okta . As an agent with Liveops, you are a self-employed independent contractor, not an employee. GM Regional Customer Care Operations, major utility. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. View our background requirements here. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Guide customers through the claims process. Everyone else we spoke to claimed they were cloud-based but they weren't. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Forgot your password? Scottsdale (headquarters) 1365 N. Scottsdale Rd. We use cookies to improve your experience on our website. We would like to show you a description here but the site won't allow us. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. This means you can choose when, where, and how often to work! When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Help patients get the most out of treatment plans. Support. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Some clients also pay commissions. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. We cant do this. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Is Liveops nation legit? We've been partnering with Liveops since 2010 for all our inbound needs. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Hello, Liveops. Its a good company depending on the project you are on. Find top links about Liveops Nation Login along with social links, FAQs, and more. Join Liveops Nation and experience the freedom and autonomy of being self-employed! In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Earning potential. Yes! As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Intelligent Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. The only downside is a lot of training without pay. Conducting inbound/outbound customer service calls. Assist customers with orders, questions, and returns. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You can make money teaching it online. You dont have to do anything else.. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Earning potential. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Login - LiveOps Inc. The cons are being able to work in your own home. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. This was a tight category! Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Live far from an urban center? Enterprise Solutions. Find ready-to-work contractors where and when you need them. Learn More. ; The user selects the Duo Security option. Liveops exists to improve people's lives, and . Gift Matching Learn more about how Liveops virtual contact center solutions can scale your business. Forgot password? Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Managing multiple systems, programs, and screens simultaneously. Submit ticket. Creatively solving problems. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Agent Login Username / Email Forgot password? Login here. Director of Customer Care, healthcare organization. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Then Liveops is looking for you! Or, if, No college? Want to become an Independent Liveops Agent. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Support. To find out more, read our Privacy Policy and Cookie Policy. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Liveops: Flexibility. Independent Contractor management Ditch the paperwork and endless manual tasks. Across the web. You may also receive performance-based pay or other incentives. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Attack Protection. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. It changed what we focus on as IT, he says. Flexibility. GROW YOUR BUSINESS Support. Easy global collaboration. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Submit ticket. Username or Email Password. Flexibility. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Life doesnt always run on a schedule. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. About Liveops Employee benefits & perks. Copyright 2023 Liveops, Inc. All rights reserved. Click herefor technical info. Onboarding employees has become much more efficient. Thats up to you. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Not everyone will be as precious with your business as you are. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Apply now and a member of our team will work quickly to review . Freedom. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Enjoy the freedom of being your own boss. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). You don't necessarily have calls every . Its why weve led the industry in virtual flex agent services for more than 20 years. Money is amazing, but like every job there are flaws. Browse case studies, customer service tips and other helpful resources for enterprises. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Well learn about your business and help guide the best solutions based on your needs. Pros. Forgot password? You are paid the the talk/email minute when working so your pay for each day will vary. Remote work is undeniably popular and LiveOps offers that. . Not sure which client opportunity (or opportunities!) With Okta we're able to quickly deploy tools to new employees. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. From professional services to documentation, all via the latest industry blogs, we've got you covered. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Consider holiday gift experiences. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Qualify and onboard contractors in record time. Sign in. Health, Dental & Vision. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Secure your consumer and SaaS apps, while creating optimized digital experiences. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Functionality Add this integration to enable authentication and provisioning capabilities. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Discipline and setting expectations of yourself are key to working from home. To find out more, read our Privacy Policy and Cookie Policy. fits your experience, personality, and preferences the best? Press & Media. Liveops is a recognized thought leader in the virtual contact center and customer service industries. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Liveops SWA Array Overview This app integration supports Single Sign-On. Connect and protect your employees, contractors, and business partners with Identity-powered security. Come on board! Scottsdale, AZ 85257. One where youre provided with free warm leads? Independent Contractor Knowledge Base. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Before you apply to become a Liveops Agent, here are 10 things you NEED to know. We use cookies to improve your experience on our website. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Then, this is the place where you can find some sources which provide detailed information. management. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Our developer community is here for you. Keep contractors happy with accurate payments on time, every time. TMCF is the nation's largest organization exclusively representing the Black College Community. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Login to know the status of the ticket. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. If you are looking for Liveops Agent Portal Okta? john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Keith Myers, SVP Business Technology, Live Nation. Earning potential. Find Out How & Apply . Have additional questions about applying? Were now out of the back room and working with the business to add direct value, Huckabay says. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Goodbye long commutes, rigid schedules, and busybody managers. Sign an Independent Contractor Agreement. Forgot Password Enter the email address associated with your account. Join Liveops Nation and experience the freedom and autonomy of being self-employed! No ones done this, Huckabay says. Across the country. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. To accept cookies continue browsing as normal. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Love the flexibility of the jobs, but wish training was paid. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Join the revolution of the modern contact center! LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. which is why weve been helping companies like yours for over 20 years. Customers sometimes need to speak with a live agent. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Outspoken. But we were just relentless, and in one year we moved all of our workloads to the cloud. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. All rights reserved. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Take our quick quiz and well recommend our top client matches for you. It was as simple as they said, adds Myers. Companies across a variety of industries trust Liveops to provide virtual contact center services. Find Out How & Apply . Check the Eligibility requirements and make sure were currently accepting applications in your state. When I started it, my team said, Youre crazy. Sign an Independent Contractor Agreement. The sign-in URL is the web address you use in your desktop browser to access your company portal. A wide array of jobs -- many of them well-paid -- don't require a degree.. Login. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Whats it like to be self-employed and provide virtual contact center services? We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Remember me. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. I still love it., I strongly recommend not working for this company. Go Further; Marketplace. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. HSA and PPO Options National and Local Networks Retirement. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Be a superhero sales agent with great earning potential. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. No matter what industry, use case, or level of support you need, weve got you covered. Flexibility. Learn about Liveops Enterprise Solutions Click Here . Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. The background check requires a $24.99 processing fee paid directly to our vendor. Improving Peoples Lives. Our Offices. Documenting details of calls and customer interactions. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Client opportunities may have additional requirements, including expanded client-specific certification. See all features. They love it because it does what it's supposed to do.. Were all looking at the same data one version of truth consolidated in a single repository. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Best of Antivirus Software. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Improving Peoples Lives. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Copyright 2023 Liveops, Inc. All rights reserved. Agent Sign-In. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Support staff employees are great and work hard to keep us busy and motivated. Unlimited Flex Vacation New Parent Leave Protection. Want to give someone something unique this holiday season? This is critical, says Huckabay. Suite 390. Organizations. We use cookies to improve your experience on our website. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Find Out How & Apply . Once the Openforceplatform was in place, a major pressure point was released. Submit an application for an available virtual contact center opportunity. Independent Contractors are responsible for expenses and control their profit and loss. . Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Login. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Live Nation currently has about 15,000 internal employees using some 250-plus applications. When someone leaves, they're deactivated. The world class support of Liveops and unparalleled access to world-renowned clients. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Copyright 2023 Liveops, Inc. All rights reserved. We understand the complex nature of managing independent contractors. Build a thriving work-at-home business providing remote customer service for top brands. Cons. The typical military family moves every two or three years. Okta goes so much further than other providers, Huckabay says. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Sell top insurance coverage to warm leads (license required). The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Login. The amount of paper eliminated alone was a huge benefit. Unfortunately they dont pay a minimum per hour like other companies. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. That syncs to Okta and then that person cannot access any applications. Main hustle or side gig its all up to you. And, no calls equals no pay. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Quickly assessing customer needs and providing sound solutions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. You can actually enable a person to get to an application through the Okta platform. Browse case studies, customer service tips and other helpful resources for enterprises. Need to plan around other commitments? Set your own schedule to work around your life. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Login to track your existing support requests. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Which equals no money! Avoid Recruiting Scams process. Rather, you are self-employed meaning you work for yourself, or your business. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). They have to be accessible, easy to use, secure, and platform agnostic. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Want to become a Liveops agent?