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And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! All Rights Reserved. He did not tape or cap off the wires. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thanks ~, This is not a professional company; please dont be deceived by the pictures! Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. This was the WORST company to deal with bar none! 115 Howden Rd Toronto ON M1R 3C7. We can work with you to remodel what already exists, or remove it entirely and start from scratch. closets by design lawsuit The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! First off the Maryland heights branch is the only one I'm commenting on . If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. Own a Franchise. I was expecting the other room to be done the next day. The dispute has been resolved. Design was good but the product itself looks cheap as crap! Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. After he left, I looked out in my garage he left all the old parts, did not dispose of them. You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. Case Summary. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. I am dealing with the shitstorm right now. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. Conclusion: They took my money and did nothing. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. They do not stand behind the products they sell. I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. They ran into a measuring problem. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. Closets By Design | 3,996 followers on LinkedIn. However, when they arrived noting was right. Required fields are marked *. They were cheaper than California Closets and they went to the floor, unlike some closet companies. On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. I hired Closets by Design to overhaul my garage. I would like to start a class action lawsuit. The supervisors was super rude when I talked to them. 4.7. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Everyday Collection. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. I wish I would have looked at the reviews about this company before I called them! It is the consumer's problem and not theirs. Initial Franchise Fee. Installers advised additional pieces are added for gaps when the systems don't fit. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. The American musician swapped two vintage Ferraris for a 1970s Maserati, but is now suing the . Contact. Waited a long time for a cheap product with subpar installation and awful customer service. Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. This case was filed in U.S. District Courts, California Central District. This rating has decreased by -1% over the last 12 months. This is the best way to manage and repair your business reputation. photos. Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! In the afternoon I called them and asked for the manager. Royalty Fee: 6.8%. Corner wardrobes. They had to make 3 trips to our home, of which the first appointment, they missed altogether. profile. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. It is a big fraud. This caused a power outage in that room. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. I am. I got the closets installed, and I am very disappointed in how they carried out this task: ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Only 3 drawers on each piece: $1700. This complaint was posted by a verified customer. The Container Store offers in-store as well as virtual design . I have made a decision to NOT let this go. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. All because they locked in last years prices. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. Terms and Conditions. Im taking them to small claims court for the $587 they scammed me for. The case status is Disposed - Other . Reach out to me I may take them to court. Kelly L. 0. I constantly felt like I simply did not have the proper training to measure and design closets for clients. All rights reserved. Before commenting, please review our comment policy. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. Why is this company STILL in business? I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. Advertisers above have met our There quality of work is so bad that it's not even 3 months and my cabinets are falling off. Colorado. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. They are the biggest scam! I told him there was an overhead light in the room that the switch was by the door. Lawyers for Trump say they can't . A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). I don't think the "service n anager" exists. "We're gonna have to place another order, " she said. CLOSETS BY DESIGN - 34 Photos & 37 Reviews - Yelp I had the worst experience of my life. This case was filed in U.S. District Courts, California Central District Court. I thought they did a fabulous job, and it still looks great to this day! He acts like he is doing you, the customer a favor. We have spoken to Lynda who obviously did not comprehend what I want for day one. To begin with they were missing one panel to complete one of the rooms shelving units. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. Schedule, freedom, no micromanaging. overview. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I want in on a suit against Closet by Design theyre an absolute nightmare. At this point I just want my deposit back. I want all of my cabinets installed on July 19 , like promised. I ordered my cabinets ( approx $12,5000) in oct of 2021. Ultimately I quit and I regret the experience. Im handling a nationwide false advertising class action. But the reality is you are luck to cover your gas and car usage costs. The first time they came out, all they could install were the hanging rods. So much so that we are having a "mudroom" cabinet installed soon.