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Draw a bath with bubble bath or flower petals. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. Watch the horizon glide by from expansive private balconies. The Best Cruise Concierge Programs - Cruiseline.com The first thing right after checking-in (Registration) is a butler personal escort on board to your stateroom if. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. TPG values it at $1,600. We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. Cruise ship butlers execute all sorts of tasks each and every day. These penthouse staterooms include dining and living room areas, specious bedrooms, and balconies. ft. Owner's Suite with Large Balcony Sleeps up to 5. In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. Perhaps today it's some sandwiches, or a plate of cheese and crackers and fruits. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. phone to call my cabin mates - it works ! Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. They also. I thought our room steward did the cleaning and turning down/making up. Our butler had just the right balance of being attentive but not overbearing, and it was the same with the room steward. Explain the pillow menu and deliver your selections to the room. Butlers aren't run-of-the-mill cabin stewards. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. Can even be by the same person - butler, steward, concierge - and it can vary customer to customer. Started June 21, 2021, By For an explanation of our Advertising Policy, visit. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. While a concierge might be able to do some of these helpful tasks, they are not dedicated to you and are shared with other suite guests. reservations; show reservations and seating and other technical management issues. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. So just curiousThanks again!!! Case in point: Norwegian Cruise Line offers butler service in The Haven suites. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. Haven butler.. what do they do - Norwegian Cruise Line - Cruise Critic LauraS Full Time, Part Time position. my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. You will interact with your butler inside your cabin or pass him in the hallway as you walk to and from your suite. the escort onto the ship has failed both times we sailed in suites. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Concierge services to help guests book dining, entertainment, shore excursions, and more. Available on Pride of America, Norwegian Dawn and Norwegian Star. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Peal. Plus Ups are excluded. I will call him. This may be something that is a difference between European standards and American. I didn't ask for any other meals in our room on that, or any other cruises. From here, the sky is quite litterally the limit. The magic starts before you even board the cruise. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. Ship and Suite Orientation. We were on a very port intensive itinerary with our two kids. What You Need To Know About Cruise Butler Service On Different Cruise Lines Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. By So as you can see each cruise with a butler is different, There have been trips that we never used the butler. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. You will be able to leave a comment after signing in, By The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. It works every time, and I get my soda fix. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). The Haven has plenty of space for guests to lounge and relax. Actual amenities vary by ship and category. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Look for the connecting stateroom icon. These stories will help: A beginners guide to cruise line loyalty programs. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Your butler is there to make it happen. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. 301 Route 17 N, Suite 1150, Rutherford, NJ However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. We asked about 4 times for special treats as we were having visitors. The Maite'd was appalled and informed us.the butler will do that. Learn more. A, This is a question than I hear many first time cruisers ask but luckily we've never had. The current welcome offer on this card is quite lucrative. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. He/she isn't just "yours". The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. What Does A Cruise Ship Butler Do? - Tips For Travellers Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Mountains and beaches look so much better from a penthouse view. Your butler can also help with in-room parties. They're pretty spectacular! Pride of America cabins and suites | CruiseMapper Guests will experience a vacation different that that typically found onboard. Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Related: The 5 best cabin locations on any cruise ship. Therefore, most passengers generally tip with cash. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . That's exactly the case with the Amex Platinum card. We expected beggars on the streets of the big cities but not on the ship. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. Just be reasonable in your requests and expectations. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Hey, you only live once! What they can do though is virtually everything in between. One key difference between butlers on big ship lines like Royal Caribbean, Norwegian, Disney, Celebrity, and MSC and those found on smaller ships. How much to tip NCL Haven staff? : r/Cruise - reddit Any discussion of tipping on a cruise will bring out a wide variety of opinions. No. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. Your suppose to carry it when you leave your cabin in the ship. Yacht Club suites also come with a personal butler available 24 hours a day. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. On our last cruise the butler arranged dinner in our room for us. **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. The same cabin called 3 times. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. The butlers on Regent Seven Seas cruises also book your spa appointments and basically take care of all of your needs during your voyage. Priority when making specialty dining reservations and entertainment onboard. Improve earnings, maximize rewards and track progress toward dream trips. Was at St. Johns Bay well over a mile from the ship and as a test used the. Butler/concierge service: - Norwegian Cruise Line - Cruise Critic Community The Secrets of the NCL Haven Luxury Experience - Gary Tilkin Wherever you are on the ship your Butler and Concierge are just the touch of a button away. If you have the opportunity, try out a cabin category that offers the assistance of either or both types of crew members and then you can decide for yourself if access to them is worth the extra money. He will then carry your bags onto the cruise ship, bypass other people in line, and have access to a private elevator so you don't have any waiting. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Cruising The Haven & Suites: Perks and Details (Part 2) - NCL On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. By continuing to browse the site you agree to our use of cookies. What it takes to get concierge lounge access on a cruise ship Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. the concierge left us behind. As such, there is no specific guideline on how much you should tip your butler. They keep a log of how often the day and night butlers are used. Job specializations: Real Estate/Property. Norwegian Cruise Line. Disney offers a sort of butler service for its concierge-level guests. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. I had no idea about the pizza. One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind.