Amazing deals are available across all product categories on their site, with nearly half-price discounts, complimentary gifts, and 2 for 1 deals. We’ve also got a great selection of wireless landlines from BT and Panasonic that let … Got more names on your list? I had to firstly email them 5 maybe 6 times to start the return process,that took 2 weeks then I had to provide photos, another week Eventually, and several emails later they where collected, that was over a week ago, still no refund. After waiting that time I enquired about it but had no success with Customer Service/Chat Line with them saying we'll contact the supplier. My experience with Robert Dyas is quite easily the worst experience I have had with a retailer. Ordered a pergola online which arrived damaged, 7 weeks after first contacting about this I am still waiting for a collection date and a refund. I purchased a bench online from Robert Dyas on 27th April 2020, when the payment was going through a error code came up and I never received a confirmation email to say a payment had been processed, so I attempted to buy it again, on the second attempt the payment went through and I received a order confirmation email. We found records in 20 states. It arrived, but unwrapped the worktop part it had a crack right down the middle. I have had several back and forth email exchanges with Robert Dyas where I have requested a refund and all I get back each time is 'we are trying to get hold of the supplier, please be patient'. Things with this company started OK but have got worse as time has passed. i am giving this a one star because zero stars is not an option. The Bristol store manger was unhelpful so when I called customer services they said that it would be no problem they will collect the item and reissue me a new one. A month later and the box is still here in my house waiting to be collected and I have no refund. The worst experience with a retailer ever. So far an absolutely shocking experience. Ordered a garden summer house - around £1000 - extremely poor quality, even our joiner said it wouldn't last 1 winter and advised we return it. Find Robert Dyas's phone number, address, and email on Spokeo, the leading online directory for contact information. © 2020 Trustpilot A/S. It is Robert Dyas' responsibility to meet their legal obligations and quite frankly it is disgusting that they quite clearly have no interest in doing so - their customer service mantra is clearly 'consumer law, we consider it optional'. Bought a Tower fan for 29.99£, I tested it out next door (in my work place) for 1 minute instantly after purchase and realised that it’s really slow and weak fan, wanted to return it but they said that they can’t return anything lower for 40£. One chair arrived with damaged paint. All I get in response is a generic email when I request return. From corded and cordless phones to retro designs and mobiles, we’ve got a super range to cater to any need. Robert Scott Dyas. With over 140 years of experience and 92 stores across the South of England, Robert Dyas is a high street name customers know and love.Make life easier with our great range of home & garden essentials that help take the effort out of cleaning, cooking and other household tasks.When it comes to telephones, let Robert Dyas be your first port of call. Despite constant attempts at tracking and to secure delivery, I am still waiting 4 months on. They no longer respond to my requests for an update. They where very poor quality and broke on the first trip out. Had to give this one star as that was the minimum - if there was negative scoring they'd have received it.