Three's Returns and Exchanges Policy. x��]�oۺ��^��?��*���E.R�����{ I hope this helps and please remember it is essential you follow these steps as the Communications Ombudsman Otelo cannot help you until you have completed these steps and allowed 12 weeks for the company to try and resolve your matter. And had it delivered in to the store the next day." Back to support Upgrades
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Next-day delivery. endobj Fill in the form below and post it to us at: Three Customer Services Hutchison 3G UK Limited PO Box 333 Glasgow G2 9AG.
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Need help with your Three account or device? To do this, the return address must be written clearly and contain the proper information so the mail knows where to send it. • Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone. 333 is free, excludes Essential Plans.
Mobile phones • We realise mistakes happen, so we ask that you take care when returning your Device to us. You can check allowances, make payments, top-up and find out your contract end-date without talking to an advisor. Typically, the return address goes on the top left of the envelope. Inspection Times: 24 Gosper Street VINCENT First home buyer? We’re sorry, but if you bought a Device or Accessory from a Three Store and you change your mind, you’ll be unable to return or exchange it.If, within 30 days of receiving your purchase, you decide you want to return or exchange a Device or Accessory you can:- call us on 333 (Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 55p per minute) from your Phone or 0333 338 1001 (standard call charges apply) for Phone customers; - call 500 (free from a Three phone) or 0333 300 0500 from any other line (standard call charges apply) if you’re a Mobile Broadband (Dongle, Mobile Wi-Fi, Laptop or Tablet) customer; or- Complete and return the Cancellation Form (available at Our Customer Contact Centre advisors will be able to help you immediately. Back to main menu
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Just give us a call on 0333 338 1001 (or dial 333 from an alternative Three phone).If you've upgraded online or over the phone, your new device can be delivered to your billing address between 8am and 6pm on the date we will have given you. Wi-Fi Calling Authorised and regulated by the Financial Conduct Authority (registration number: 738979). "Loved that I could order before 4pm. 5G Phones In contract accounts 4 0 obj SIM Only
• The Three app is always your first port of call. Existing customers ), we would like you to please return this to us as detailed agreed in your contract. Contact us Back to main menu Once you’ve received the pack, just pop the Device (or Accessory) into it and drop it off at your local post office.• You can turn on and use your Device to inspect it and to make sure you’ve received what you thought you were buying, but if any damage is caused, or it's used beyond what’s reasonable, we have the right to charge you for any loss in value to the goods as a result of your use or damage. Back to shop When you’ve ordered via Three.co.uk you can exchange or return your phone, tablet or MiFi™ free of charge within 30 days from the day you received your purchase. Investor? Use a simple, size 10 font if you’re typing the return address. Pay monthly data SIMs If you have any Vodafone Home equipment that you are no longer using (modems, set-top-box, etc.
[appicon]Here's a pretty cool bundle for fans of the Tomb Raider series who haven't quite checked out the mobile ports yet. Back to shop Mobile broadband Get in touch Return by courier. Underneath, write your street address. If you’re using a label or printing the return address out, use at least size 10 font. You can call us between 8am-9pm Monday to Friday; 9am-6pm at weekends, closed on UK Bank Holidays. Order by 4pm and get your device delivered the following working day.Order by 4pm and get your device delivered to a Three store of your choice, the following working day.Orders placed after 4pm will be delivered in 2 working days.