Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the same time, I was hoping that the service standards and stay quality will maintain despite the new covid-19 measures. Malgré ces atouts exceptionnels, nous avons été très déçus et incommodés par l'absence totale de maintenance de l'hôtel: tous les sièges que ce soit dans les restaurants ou au bord de la piscine ainsi que les menus sont couverts de taches, les sols non nettoyés, parsemés de moisissures ainsi que certains abords de la piscine .Le personnel, bien que sympathique, est totalement inefficace et livré à lui même ... manifestement sans aucun encadrement ... Nous en avons fait la remarque à certains membres du personnel et indiqué que nous étions prêts à faire état de nos observations à la direction qui brille par son absence ....cet hôtel ne correspond définitivement pas au standing d'un établissement de cette catégorie et terni l'image Sofitel . Vous cherchez un hôtel de luxe à Sentosa Island ? Sofitel Singapore Sentosa Resort & Spa (SG Clean certified) propose-t-il des services d'affaires ?Oui, il propose centre d'affaires, salles de réunion et salle de réception. Worse ever...except one or two persons.. Not to mention that you have to book to go swimming pool, that you are not sure to have access to the bar, etc.. At around 6.30pm I asked the waitress to talk to reception to ensure the cot had been delivered for him to sleep in that night. Retreat to Sanctuary - Sofitel Singapore Sentosa Resort & Spa Escape the bustle of city life & entreat to our sanctuary. Pour la mer vous pouvez oublier ! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Les types de chambre peuvent varier.Tout le linge de maison désinfecté à haute températureMasques obligatoires pour les clients dans les espaces communsMasques obligatoires pour le personnel dans les espaces communsGel désinfectant pour les mains à la disposition des clients et du personnelPolitique de confinement avec maintien de salaire pour le personnel avec symptômes2 Bukit Manis Road, Sentosa Island 099891 SingapourResort très agréable, personnel très accueillant et au petits soins pour vous, espace piscine agréable, piscine immense qui va jusqu’à 2m5 de profondeur, il y a aussi un petit bassin, sa couleur noir la rend superbe, les transats et le bar au bord de celle ci permettent de passer vraiment un bon moment de détente.
Mais le service du restaurant et du bar de la piscine est une véritable catastrophe. Sincerely yours, Piotr Kupiec General ManagerNous avons choisi cet hôtel (que nous avions fréquenté bien avant qu'il ne soit repris par le groupe Accor ) car c'est un bel établissement situé dans un écrin de verdure . The selection now represents around half of all hotels in the city. However, when I reached at 1.30pm. We pre-booked a cot for our 1 year old, and it was confirmed at check in. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. We are truly sorry that you felt differently and therefore we would like to apologize. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Completing the experience for guests is a spacious swimming pool deck and the world's largest Sofitel Signature So SPA.There are more places to choose from in the Sentosa Island area.the sentosa hotel sentosa island, the sentosa resort and spa, the sentosa island hotel, the hotel sentosa islandThe Singapore Resort & Spa Sentosa, Managed by AccorSofitel Singapore Sentosa Resort & Spa (SG Clean certified) Features2 Bukit Manis Road, Sentosa Island 099891 Singapore2 Bukit Manis Road, Sentosa Island 099891 SingaporeThis is not the first time we stayed at this resort but is definitely our last! Greeting guests upon arrival in the lobby is a dazzling bespoke lighting installation inspired by the Milky Way hanging from the lofty ceiling. On a eu en plus la malchance de tomber pendant un séminaire.
When we were there at 5.15pm, there were still so many people there, wearing wrist bands from earlier timeslots. Cher cyrille b, Nous vous remercions pour vos commentaires suite à votre séjour au Sofitel Singapore Sentosa Resort & Spa.

Bel hôtel. A few comments: 1) called up the hotel and was told that my suite room will be ready for checked in at 1pm. Rest assured that your concerns have been addressed to the related department and appreciate you bringing these to our awareness. No flights required to your dream destination in Sentosa Island for a delightful retreat to sanctuary once the stay home period is over. The entire property is cosseted in lush tropical greenery and overlooks the South China Sea. People who overstayed their timeslot. Sofitel Singapore Sentosa Resort & Spa (SG Clean certified) propose-t-il des services de nettoyage ?Oui, nettoyage à sec et service de blanchisserie sont à la disposition des clients. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Sofitel Singapore Sentosa (@sofitelsingaporesentosa) added a photo to their Instagram account: “Escape the bustle of city life & entreat to our sanctuary with an … First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. I was told "it is on the way right now", but I was then called Bonjour Tachamuche, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. Facilities include indoor and outdoor event spaces, a state-of-the-art gym, children's playroom, complimentary internet access and shuttle services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.